Welcome to Souk Verge! By accessing or using our website, you agree to comply with the following terms and conditions. Please read them carefully before engaging with our services.

About Us

At Souk Verge, we pride ourselves on offering a curated collection of unique, limited-edition products designed to blend style and functionality. From innovative gadgets to stylish home décor and kitchenware, our mission is to inspire and elevate everyday living with exceptional quality and creativity

Order Processing and Shipping

• Order Processing: Orders are typically processed within 1–2 business days (Monday to Friday).
• Shipping Time: We aim to deliver within 7–10 business days for most serviceable pin codes. However, delays may occur due to weather, strikes, remote locations, or inventory issues.
• Free Shipping: Enjoy free shipping with no handling fees on all orders.
• Tracking: A unique tracking number will be provided upon dispatch for real-time order update

Return and Refund Policy

• Return Period: Items can be returned within 5 days of receipt.
• Eligibility: Returns are accepted for items in original condition, with tags, packaging, and proof of purchase.
• Non-Returnable Items: Includes perishable goods, custom products, personal care items, and hazardous materials.
• Damages: Inspect your order on arrival. For damaged or incorrect items, contact us with an unboxing video and photos for evaluation.
• Refunds: Once approved, refunds will be processed to the original payment method within 10–15 business days.
• Contact for Returns/Refunds: [email protected]

Privacy Policy

• Information Collection: We collect personal details such as name, contact information, order details, and browsing behavior through cookies.
• Usage: Information is used to process orders, improve services, and send tailored communications.
• Cookies: You can manage cookie preferences via browser settings.
• Data Sharing: We may share information with trusted third parties for legitimate purposes, such as order fulfillment or fraud prevention.
• Your Rights: You may request access, correction, or deletion of your data and opt out of marketing communications at any time.

User Responsibilities

• Account Security: Users are responsible for maintaining the confidentiality of their account details.
• Prohibited Activities: Misuse of the website, including unauthorized access or fraudulent activity, is strictly prohibited.

Changes to Terms 

We may update these terms periodically. Continued use of our services constitutes acceptance of the revised terms.

Contact Us 

For inquiries about our policies, returns, or assistance, please reach out to us at: Email: [email protected]

Thank you for choosing Souk Verge! Your satisfaction is our priority.