REFUND POLICY

Refund Eligibility

At Souk Verge, we aim to ensure customer satisfaction. If you receive a damaged, defective, or incorrect item, you may request a refund within 5 days of receiving your order.

Refund Process

Email us at [email protected] within 5 days of delivery.
Provide your order details and an unboxing video clearly showing the issue.
Await our confirmation for return approval.

Once we receive and inspect the returned item, we will notify you of the approval status. If approved, refunds will be credited within 10–15 business days to the original payment method.

Non-Refundable Situations

We do not provide refunds for:
❌ Change of mind after purchase.
❌ Wrong product ordered by mistake.
❌ Personal preference (e.g., not liking the product).

If you do not receive your refund within 15 business days, contact us at [email protected].

REFUND POLICY

Refund Eligibility

Refund Process

Non-Refundable Situations

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