Frequently Asked Questions
You can request a return within 5 days of receiving your order only if the product is damaged or different from the one you ordered. To qualify, you must provide an unboxing video as proof for return and refund processing.
Items must be unused, in original packaging with tags attached, and include proof of purchase
Email [email protected] with your order details. For damaged or incorrect items, provide an unboxing video for verification.
Yes, returns are not accepted for:
- Perishable goods
- Custom/personalized items
- Personal care products
- Sale items & gift cards
Approved refunds are processed to your original payment method within 10–15 business days. If delayed, contact [email protected].